Plug the orb into a computer with the USB cable in the box and copy your files across. Some phone videos need to be converted to the orb's format first. Our setup guide shows you how.

No. There's no app, no Wi-Fi, and no monthly fee.

Not directly. Move the videos to a computer first, then copy them onto the orb.

Yes. It has a built-in speaker, so they hear the voices too.

Yes. Plug it back in and swap the files whenever you like.

It comes with a display stand and sits best beside the tree, on the mantel, or on a shelf. We're testing it on real branches and will update this answer.

We're measuring it on our own units now and will post the real number here.

Yes. US orders ship free. International shipping rates are shown at checkout before you pay.

US orders typically arrive in approximately 7–14 days, and we email you tracking when your order ships. We don't promise delivery by a specific date, so if you need it by a certain day, email us before you order.

Yes, to the countries listed at checkout, including Canada, the UK, Australia and much of Europe. International rates are shown at checkout before you pay. Free shipping applies to US orders only.

Every order is covered by our 60-Day Guarantee, which starts on the day your order is delivered. If it arrives damaged or doesn't work, we'll replace it or refund you. If you change your mind, you can return it within 60 days for a refund (you pay return shipping). See the full return policy.

Yes. When you pick 2 or 3 orbs, you choose the color of each orb separately.